Exam prep

Salesforce Certified Administrator

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Exam day

Know what Salesforce Certified Administrator asks on the day.

60 questions
105 minutes
65% to pass
5 options per MCQ

Question formats to expect:

  • Single select (Radio) (50%)

    Select one option from a collection of options

  • Multiple select (Checkbox) (25%)

    Select all options that apply from a collection of options

  • Extended essay (25%)

    Write a longer essay-style response

Curriculum

Inside the Salesforce Certified Administrator plan.

7 modules · 25 units · ~20h of structured prep.

  1. 01

    Configuration and Setup

    4 units · ~3h

    Master Salesforce organization setup, company settings, UI customization, and user management.

    1. 1. Company Settings and Fiscal Year
    2. 2. User Management and Authentication
    3. 3. UI Customization
    4. 4. Search and Help Settings
  2. 02

    Object Manager and Lightning App Builder

    4 units · ~3h

    Create and configure custom objects, fields, relationships, and Lightning apps to model business processes.

    1. 1. Custom Objects and Fields
    2. 2. Object Relationships
    3. 3. Schema Builder
    4. 4. Lightning App Builder
  3. 03

    Sales and Marketing Applications

    3 units · ~3h

    Configure Salesforce for sales processes including leads, opportunities, products, and campaigns.

    1. 1. Lead Management
    2. 2. Opportunity Management
    3. 3. Campaign Management
  4. 04

    Service and Support Applications

    3 units · ~3h

    Configure Salesforce for customer service including cases, knowledge, and entitlements.

    1. 1. Case Management
    2. 2. Knowledge Management
    3. 3. Entitlements and Service Contracts
  5. 05

    Workflow and Process Automation

    4 units · ~4h

    Build automation using Flow Builder and workflow rules to streamline business processes.

    1. 1. Flow Builder Fundamentals
    2. 2. Flow Elements and Resources
    3. 3. Validation Rules and Formula Fields
    4. 4. Approval Processes
  6. 06

    Data and Analytics Management

    4 units · ~3h

    Manage data quality, import/export operations, and create reports and dashboards.

    1. 1. Data Import and Export
    2. 2. Data Quality Tools
    3. 3. Reports
    4. 4. Dashboards
  7. 07

    Productivity and Collaboration

    3 units · ~2h

    Configure Chatter, email integration, and mobile features for user productivity.

    1. 1. Chatter and Collaboration
    2. 2. Email Integration
    3. 3. Mobile and AppExchange

Ready when you are

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